Privacy Policy

Effective Date: September 8, 2026

Creo Wall Designs ("Creo Wall Designs", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, creowalldesigns.com ("Website").

This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit our Website, submit an enquiry, request information about our products or services, or otherwise interact with us online.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our Website, including:

• Name
• Phone number
• Email address
• City or location
• Address or project location, where required
• Information submitted through enquiry or contact forms
• Details about your interior design requirements
• Product or service preferences
• Any other information you choose to provide in your message or enquiry

We may also automatically collect certain technical information when you visit our Website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Date and time of visits
• Referring website or source

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your enquiries and requests
• To provide information about our 3D wallpapers, curtains, blinds and related services
• To provide quotations or discuss your requirements
• To contact you regarding your enquiry
• To arrange consultations or service-related communication
• To improve our Website, products and services
• To understand customer interests and Website usage
• To send service-related communications
• To send promotional communications where permitted
• To maintain Website security and prevent misuse
• To comply with applicable legal and regulatory requirements

3. Enquiry and Contact Forms

When you submit an enquiry through our Website, the information you provide may be used by Creo Wall Designs to contact you regarding your request.

If you submit your name and phone number to enquire about wallpapers, curtains or blinds, we may contact you by phone, SMS, WhatsApp or email to respond to your enquiry, where applicable.

Please do not submit sensitive personal information through our general enquiry forms unless it is specifically requested and necessary.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the Website.

Cookies may be used for purposes such as:

• Website functionality
• Remembering preferences
• Website analytics
• Performance monitoring
• Advertising and marketing measurement
• Understanding how visitors interact with our advertisements

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

5. Analytics and Advertising

We may use third-party analytics and advertising services to understand Website traffic, measure advertising performance and reach relevant audiences.

These services may collect information about your interactions with our Website or advertisements through cookies, pixels, tags or similar technologies.

Depending on the tools implemented on the Website, these services may include platforms such as Google or Meta.

Third-party platforms process information according to their own privacy policies and terms.

6. How We Share Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers where reasonably necessary to operate our business and Website, including:

• Website hosting providers
• Website maintenance and technology providers
• Analytics providers
• Advertising and marketing platforms
• Communication service providers
• Customer relationship management or enquiry management systems
• Professional advisers, where necessary
• Government authorities or law-enforcement agencies where required by law

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, complying with legal obligations and resolving disputes.

When personal information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal or business requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information

Requests relating to your personal information may be submitted using the contact details provided below.

We may need to verify your request before taking action to protect your information and prevent unauthorised requests.

10. Withdrawal of Consent

Where we process your personal information based on your consent, you may request to withdraw that consent.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

Certain information may continue to be retained or processed where required or permitted by applicable law.

11. Children's Privacy

Our Website is not intended to knowingly collect personal information from children.

If we become aware that personal information has been submitted by a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

12. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms or other online services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website functionality, technology, legal requirements or business practices.

Any updated Privacy Policy will be published on this page with the revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, wish to request access, correction or deletion of your personal information, withdraw consent, or raise a privacy-related grievance, you can contact us at:

Creo Wall Designs
Website: creowalldesigns.com
Email: info@creowalldesigns.com
Phone: +91 8919761573
Address: 229, House No 8-3, D/1/34, Road Number 10, Sravanthi Nagar, Jubilee Hills, Hyderabad-500033

15. Consent

info@creowalldesigns.com By using our Website and submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed for the purposes described above, subject to applicable law.